Frequently Asked Questions

What is the add-in? How to install it?

Add-ins provide powerful optional features for Excel. By default, add-ins are not immediately available in Excel, so you must install them in 1 minute. It’s a straightforward process.

Administrator rights to install our add-ins DOES NOT REQUIRE.

Tutorials on Youtube:

  1. UDT installation steps
  2. How to fix disappearing ribbon in Excel?


  • UDT for Windows is compatible with Excel 2013, Excel 2016, Excel 2019, and Office 365.
  • UDT for Mac is compatible with Excel 2016 for Mac, Excel 2019 for Mac, and Office 365 for Mac.


You can use our product on one workstation without subscriptions and additional fees. If you need more than one copy, don’t hesitate to write to us. We provide huge discounts.

Sharing the Dashboard – Should I install the add-in on multiple PCs?

UDT is fully portable. You can share your work with colleagues or with your boss. If you have an installed add-in, you can do what you want (create, modify, etc.)

If the add-in is not installed on the PC, you can view the dashboard without any trouble. You can also modify the actual values, and the chart will be reflected. However, you cannot create/remove zones for gauges without the add-in.

Payments, Downloads, and Updates

How will I be notified of changes and updates? You will be notified by email if the purchased item is updated.

Is it a one-time fee? Absolutely! Pay once, and use the add-in permanently. No monthly fees and subscriptions are necessary. You will also get free LIFETIME upgrades.

I paid; where do I download my software? After you have completed your payment process at PayPal, check your email, where you will find a download link to your add-in. That’s all! The purchase process is fully automated – thanks for E-junkie. If you have not received the download link in 15 minutes, don’t hesitate to contact us!

Is it safe to purchase with us online? Yes. We use a third-party company,, that utilizes an SSL-certified secure site for our shopping cart. uses Comodo SSL with 256-bit encryption. Also, we don’t take or hold any personal or financial information from you in our shopping cart. Your payment information is only provided to our payment merchants, Stripe or PayPal.

Can I pay using a Credit Card? Yes, you can pay via Credit Card. We have partnered with E-junkie and PayPal, and both of them accept credit cards.

Hours of Support and After-Hours Technical Support: We’re in GMT +2, and we aim to answer all questions within 24 hours (Monday – Friday). In some cases, the waiting time can be extended to 48 hours.

About Office 365

Office 365 is a subscription service that ensures you always have Microsoft’s most up-to-date modern productivity tools. There are Office 365 plans for home and personal use and small and mid-sized businesses, large enterprises, schools, and non-profits.

UDT Win and Mac versions are compatible with Office 365.